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Help Centre · Pakistan Players · Updated Monthly

99ab FAQ – Frequently Asked Questions for Pakistan Players

Everything you need to know about your 99ab account — deposits, withdrawals, bonuses, game rules, account security and responsible gaming — all in one place. Browse by category or search for your question directly.

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Account & Registration

Sign-up, login, KYC

Deposits & Payments

Easypaisa, JazzCash, PKR

Withdrawals

How & when you get paid

Bonuses & Promotions

Welcome, reload, VIP

Games

Ludo, Aviator, Casino

Responsible Gaming

Limits, self-exclusion

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Account & Registration
Creating and managing your 99ab account

Go to 99ab.io/register and fill in your full name, Pakistani mobile number, date of birth, username and password. The form takes under two minutes. Once submitted, you will receive an SMS OTP on your number — enter it to verify your account. After verification your account is active and ready for a first deposit. You must be at least 18 years old. One account per person is a strict rule on 99ab.

Yes. You must be at least 18 years old to register on 99ab. Your date of birth is collected at registration and verified during the KYC process. Any account found to belong to a person under 18 is permanently closed without refund. This is a non-negotiable rule with no exceptions.

No. Each person is allowed exactly one account on 99ab. Creating duplicate accounts is a violation of the Terms and Conditions. If duplicates are detected, all associated accounts are permanently closed and balances are forfeited. If you have forgotten your password or login details, use the password reset option on the login page — do not create a new account.

KYC (Know Your Customer) verification requires you to submit a clear photograph or scan of your Pakistani CNIC or passport. Go to Account Settings > Verification after login. Upload the documents as instructed. Most KYC reviews are completed within a few hours during business hours. KYC is required before large withdrawals or as part of routine compliance checks. Starting it voluntarily early avoids delays later.

On the login page, click "Forgot password?" Enter your registered Pakistani mobile number. You will receive an SMS reset code within 60 seconds. Enter the code and set a new password. The process takes under two minutes. If you do not receive the SMS after 2 minutes, use the resend option or contact live chat. Do not create a new account — the one-account rule applies even when you have forgotten your details.

Mobile number changes require identity verification because your number is tied to account recovery and payments. Log in, go to Account Settings, and request a number change. You will need to verify via your old number (if active) or submit a KYC document. If your old SIM is completely inactive, contact support at support@99ab.io with your CNIC details. Do not attempt to create a new account to bypass this — it will lead to permanent banning.

Accounts lock automatically after several consecutive failed login attempts as a protection against unauthorised access. The lock expires after 30 minutes. If it persists, or if you believe your account was locked due to suspicious external activity, contact 99ab live chat support immediately. The support team can unlock your account after confirming your identity via your registered mobile number.

Yes. You can request permanent account closure from Account Settings or by contacting support. Before closure, any remaining balance will be returned to your registered payment method after identity verification. Note that permanent closure is different from self-exclusion — if problem gaming is the concern, self-exclusion is the recommended option as it can be set with a defined period and is reviewed by the responsible gaming team.

Minor details like email address and communication preferences can be updated from Account Settings without verification. Sensitive details — mobile number, full name, date of birth — require identity verification as they are tied to payment processing and compliance. Contact support for changes to sensitive fields. All changes are logged for security purposes.
Deposits & Payments
Adding funds to your 99ab account in PKR

99ab accepts the following Pakistani payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer (IBFT) and Visa/Mastercard debit or credit cards issued by Pakistani banks. All transactions are processed in Pakistani Rupees (PKR) — no currency conversion or foreign exchange fees apply.

The minimum deposit on 99ab is Rs 500 for most payment methods including Easypaisa and JazzCash. For bank IBFT transfers the minimum is Rs 1,000. There is no maximum deposit limit for standard accounts, though VIP accounts may have higher transaction limits depending on their tier.

Easypaisa, JazzCash, NayaPay and SadaPay deposits are typically credited to your 99ab account within 1–5 minutes. Visa/Mastercard deposits process within 5–15 minutes. Bank IBFT transfers take 1–3 business days depending on your bank's processing speed. If a deposit has not appeared after the expected timeframe, contact live chat support with your transaction reference number.

99ab does not charge deposit fees on its end for any supported Pakistani payment method. Your mobile wallet provider (Easypaisa, JazzCash etc.) may have their own per-transaction fees depending on your account type and their current fee schedule — check your wallet's fee structure directly. Bank transfer fees are determined by your bank and are outside 99ab's control.

Contact 99ab live chat support immediately. Have your transaction reference number (from your Easypaisa or JazzCash transaction history), the amount and the approximate time of transaction ready. The support team will investigate with the payment processor and credit the funds if the transaction is confirmed on their end. Most pending deposit queries are resolved within a few hours. Keep your transaction receipt screenshot as evidence.

Yes. Deposit limits are available as a responsible gaming tool from your account dashboard. You can set a daily, weekly or monthly deposit cap. Reducing a limit takes effect immediately. Increasing a limit has a 24-hour delay — this cooling-off period is intentional and protects you from impulsive decisions. Deposit limits do not affect withdrawals or your existing balance.

No. 99ab requires that deposits come from payment methods registered in your own name. Third-party deposits — where someone else's Easypaisa or bank account is used to fund your 99ab account — are not permitted. This is a compliance requirement to prevent fraud and money laundering. Accounts found to have received third-party deposits may be suspended pending investigation.

Deposits can be declined for several reasons: insufficient balance in your wallet, a deposit limit you have set on your account, a card security block by your bank, a network error during processing, or a compliance flag on the payment. Check your wallet balance first, then verify whether you have an active deposit limit on your account. If neither applies, contact live chat support with the error message or transaction reference you received.
Withdrawals
Getting your PKR winnings out fast

Log in to your account, go to the Withdrawal section in your dashboard, select your payment method, enter the amount and confirm. Withdrawals can be sent to any Pakistani payment method registered on your account — Easypaisa, JazzCash, NayaPay, SadaPay, bank account or Visa/Mastercard. The payment method used for withdrawal must match the name on your 99ab account.

Easypaisa and JazzCash withdrawals are processed within 5–15 minutes for verified accounts. NayaPay and SadaPay typically take 15–30 minutes. Bank IBFT withdrawals take 1–3 business days depending on your bank. Visa/Mastercard withdrawals take 3–5 business days. First withdrawals from accounts that have not previously completed KYC may take slightly longer pending verification.

The minimum withdrawal on 99ab is Rs 500 for Easypaisa and JazzCash. For bank IBFT the minimum is Rs 1,000. There is no maximum withdrawal limit for standard accounts, though very large withdrawal requests may require additional identity verification before processing. VIP Club members have higher standard withdrawal limits as a tier benefit.

Common reasons for delayed withdrawals include: pending KYC verification, an active bonus wagering requirement not yet met, a compliance review triggered by account activity, or a payment processor delay. Check your account notification centre first — 99ab will send a message if additional action is required from you. If nothing is flagged and the withdrawal has been pending beyond the standard timeframe, contact live chat support with your withdrawal reference number.

Withdrawal requests that are still in "Pending" status can be cancelled from your account dashboard. Once a withdrawal has moved to "Processing" or "Completed" status, it cannot be reversed. If you cancel a pending withdrawal, the funds are returned to your account balance immediately and you can continue playing or resubmit the withdrawal later.

99ab does not charge withdrawal fees for standard account holders using Easypaisa or JazzCash. For other methods, a small processing fee may apply and is displayed clearly before you confirm the withdrawal. Bank and card processing fees set by your financial institution are outside 99ab's control. VIP Club members at higher tiers receive fee-free withdrawals as a tier benefit.

For compliance reasons, 99ab requires that the primary withdrawal method matches the main deposit method used on your account. If you primarily deposited via JazzCash, your first withdrawal should go to the same JazzCash number. After your first verified withdrawal, you may add additional payment methods to your account via Account Settings. All methods must be registered in your own name.
Bonuses & Promotions
Welcome bonus, reload offers and VIP rewards

New 99ab players receive a 100% match bonus on their first deposit — up to Rs 10,000. The bonus is credited automatically when your first qualifying deposit lands. No bonus code is needed. Deposit Rs 2,000 and you will have Rs 4,000 to play with. The welcome bonus carries a wagering requirement of 1× — meaning you need to wager the bonus amount once before withdrawing bonus funds as real money. This is one of the most generous conditions available in Pakistan.

A wagering requirement (also called playthrough) is the total amount you need to wager using bonus funds before they can be converted to real, withdrawable money. For example, if you receive a Rs 2,000 bonus with a 1× wagering requirement, you need to wager Rs 2,000 across games before the bonus converts. All game stakes count toward the wagering requirement unless a specific game is explicitly excluded — check each bonus's terms for excluded games.

The weekly reload bonus is available to all active 99ab players during the reload period (typically Friday–Sunday, though check the Promotions page for current dates). Make a qualifying deposit during the reload window and the bonus percentage is credited automatically. Reload bonus percentages and caps vary week to week — always check the current terms before depositing specifically for a reload offer.

Most bonuses credit automatically within a few minutes of a qualifying deposit. If your bonus has not appeared after 10 minutes, check: (1) whether your deposit met the minimum qualifying amount for the offer; (2) whether the offer was still active at the time of your deposit; (3) whether you already received the same bonus type previously (some bonuses are one-time only). If all conditions appear to be met, contact live chat support with your deposit reference number.

No. Bonus funds cannot be withdrawn before the wagering requirement is completed. Real money deposited by you (your principal balance) can be withdrawn at any time without affecting your bonus, though withdrawing your principal while an active bonus is attached may result in the bonus being forfeited — check the specific bonus terms. Once wagering is complete, the bonus converts to withdrawable real money automatically.

When you refer a friend to 99ab using your personal referral code (found in your account dashboard), you receive a referral bonus when they register, complete KYC and make their first qualifying deposit. Referral bonus amounts change periodically — check the Promotions page for current referral terms. There is no cap on the number of friends you can refer, though each referee must be a unique individual with their own real identity.

Your responsible gaming deposit limits take priority over promotional eligibility. If your deposit limit is set below the minimum deposit required for a specific bonus, you will not be able to claim that bonus while the limit is active. 99ab will never pressure you to override a limit for a bonus. Player safety comes first. You can still access other bonuses with lower qualifying deposit thresholds.

All current bonus offers, their qualifying conditions, minimum deposits, wagering requirements and expiry dates are listed on the Promotions page. This page is updated whenever a new offer goes live or an existing offer changes. Always check the promotions page before making a deposit intended for a specific offer — terms can change and offers do expire.
Games
Ludo, Aviator, live casino, cricket and card games

99ab offers a wide range of real-money games for Pakistani players including: Ludo Games (real-money Ludo with PKR prizes), Aviator (crash game with up to 100× multiplier), Card Games (Teen Patti, Andar Bahar, Blackjack, Baccarat), Live Casino (live dealer roulette, baccarat, Teen Patti, game shows), and cricket betting markets via Live Cricket Score. All games are available immediately after your first deposit with no level-gating.

Aviator is a crash-style game. A multiplier starts at 1× and climbs as a virtual plane ascends. You cash out at any point before the plane flies away — if it flies away before you cash out, you lose your bet. The key is timing: cash out early for a safe smaller win, or hold for a higher multiplier and risk losing everything. Bets can be placed in PKR and the game supports an auto-cashout feature at a multiplier you pre-set. Visit the Aviator page for detailed rules and strategy tips.

99ab Ludo is the same game Pakistanis have played for decades — with real PKR stakes. You enter a room by paying an entry fee in PKR. The winner of the Ludo match claims the prize pool (minus a small platform commission). Rooms are available at various stake levels to suit different budgets. The outcome is determined by dice rolls — there is no rigging. Visit the Ludo Games page for room types and current prize pools.

Yes. 99ab's live casino uses certified live dealer games from reputable game providers. All card shuffling and dealing is done in real time by real human dealers visible on camera — there is no software-generated outcome in live casino games. For RNG (random number generator) based games like slots and virtual sports, 99ab uses certified RNG systems that are audited for fairness. Game RTPs (return-to-player percentages) are displayed in each game's info section.

The Live Cricket Score section on 99ab provides real-time scores alongside in-play betting markets for major cricket events including PSL, T20 internationals and Test series. You can bet on outcomes like match winner, next wicket, total runs in an over and more — all while the game is in progress. Markets update ball by ball. Visit the Live Cricket Score page for current events and available markets.

Yes. All 99ab games are fully optimised for Pakistani mobile devices. The platform works on any modern smartphone browser — Chrome, Safari and Samsung Internet are all fully supported. No app download is required, though a progressive web app (PWA) installation option may be available from your browser's "Add to Home Screen" feature for faster access. The platform is designed to work smoothly on Pakistani 4G data connections.

99ab offers a full range of card games loved by Pakistani players: Teen Patti, Andar Bahar, Baccarat, Blackjack and several variants of each. Both software (RNG) versions and live dealer versions are available, so you can choose between an instant solo game and a live table with a real dealer. Bet sizes range from low to high to accommodate all budgets. Visit the Card Games page for the full library.

The 99ab VIP Club is a loyalty programme that rewards regular players. Every real-money wager earns loyalty points. Points accumulate to unlock VIP tiers — each tier brings higher weekly cashback, faster withdrawal priority, higher limits and a dedicated account manager at the top tiers. There is no separate application — membership is automatic based on your play volume. Log in and visit the VIP Club section to see your current tier and points balance.

Yes — Ludo Games on 99ab supports private rooms where you can invite friends to play against each other for real PKR prizes. Create a private room, share the room code with your friends, and play a real-money Ludo match together. Private rooms have entry fee options just like public rooms. Your friends need their own 99ab accounts to join — you cannot share accounts or play on behalf of someone else.
Security & Privacy
Protecting your account and personal data

99ab uses several layers of account protection: TLS encryption on all connections, bcrypt password hashing (passwords are never stored in readable form), SMS OTP two-factor authentication, device recognition that flags logins from unrecognised devices, automatic session timeout after inactivity, and SMS login alerts for every successful sign-in. Enabling 2FA from your account security settings is the single most effective thing you can do to protect your account.

Contact 99ab live chat support immediately. The support team can freeze your account within minutes to prevent further activity. They will investigate the login history, identify the source of unauthorised access, and begin the recovery process. Change your password from a trusted device as a first step if you can still access your account. Enable 2FA after recovery. Check whether your mobile number is still under your control — if your SIM has been swapped, contact your mobile operator urgently.

Your personal data is handled in accordance with 99ab's Privacy Policy. Data collected at registration (name, mobile number, date of birth) is used solely for account management, KYC compliance and payment processing. 99ab does not sell personal data to third parties. Data is stored on secured servers with access controls. For full details on data handling, retention periods and your rights, read the Privacy Policy.

Yes, 99ab may send promotional SMS messages about bonuses, new games and special offers if you opted in during registration or via account settings. You can opt out at any time from Account Settings > Communication Preferences. Opting out of promotional SMS does not affect transactional messages (login OTPs, deposit confirmations, withdrawal notifications) — these are sent regardless as they are required for account security and operation.

Log in to your 99ab account, go to Account Settings > Security, and select Enable Two-Factor Authentication. The setup process sends a test OTP to your registered mobile number to confirm everything is working. Once 2FA is active, every login from a new device will require both your password and an SMS code. 2FA can be temporarily disabled via the same settings menu using a recovery code if you lose access to your mobile number.

Yes. All financial transactions on 99ab are processed through encrypted, secure payment gateways. 99ab does not store full card numbers on its own servers — card details are tokenised by the payment processor. Easypaisa and JazzCash transactions use the official API integrations of each provider, which carry their own security certifications. Your financial data is never shared with game providers or other third parties.
Responsible Gaming
Tools and support for safe play

99ab offers a full suite of responsible gaming tools accessible from your account dashboard without contacting support: deposit limits (daily, weekly, monthly), loss limits (session, daily, weekly, monthly), session time alerts (reminder pop-ups at your chosen duration), reality checks (periodic balance and time notifications during play), cool-off periods (24 hours, 48 hours, 7 days) and self-exclusion (30 days, 6 months, 1 year, permanent). See the full Responsible Gaming page for details.

Log in to your account, go to Responsible Gaming in your dashboard, and select Self-Exclusion. Choose the duration (30 days, 6 months, 1 year or permanent) and confirm. The exclusion takes effect within minutes. During self-exclusion you cannot deposit, play or receive promotional communications. Self-exclusion cannot be reversed before the period ends — this is by design. Your balance is safe and accessible when the exclusion ends (or via support request for permanent exclusions).

Your balance is completely safe when you self-exclude. It is held in your account and is not affected by the exclusion. When your exclusion period ends and your account is reactivated, your balance is exactly as you left it. For permanent exclusions, contact support at support@99ab.io to request a balance refund — funds are returned to your registered payment method after identity verification.

Yes. 99ab accepts third-party concern reports from family members and close contacts. Contact support@99ab.io with as much detail as you can provide about the account holder and your concern. The responsible gaming team will investigate and, where concerns are substantiated, may apply additional restrictions to the account. Due to privacy obligations, we cannot share account information with you — but we will act on legitimate concerns.

A cool-off period (24 hours, 48 hours or 7 days) is a short-term break that auto-reactivates when it ends. It is useful for managing impulse play after a frustrating session. Self-exclusion (30 days to permanent) is a more serious measure that does not auto-reactivate and cannot be reversed early. If you are concerned that gaming is becoming a genuine problem in your life, self-exclusion is the appropriate tool. If you just want a short pause, a cool-off period is better suited.

Log in and go to the Responsible Gaming section of your account dashboard. Select Loss Limits and choose your timeframe (session, daily, weekly or monthly). Enter the maximum PKR amount you are comfortable losing in that period and confirm. When the limit is hit, the platform automatically restricts your access to games until the period resets. Reducing a loss limit takes effect immediately. Increasing it has a 24-hour cooling-off delay.
Customer Support
How to get help when you need it

You can reach 99ab support via: Live Chat — available 24/7 from the chat icon on any page of the website; Email — support@99ab.io with a typical response time under 6 hours; In-App Messages — send a message from your account dashboard. For urgent account issues (suspected unauthorised access, failed withdrawals, self-exclusion requests), live chat is the fastest channel. Email is better suited for detailed queries that require document attachments.

Live chat support is available 24 hours a day, 7 days a week — including public holidays, PSL match days and during busy evening periods. Email support operates on the same schedule but responses may be slightly slower during overnight hours (midnight–7am PKT). There is no time at which 99ab support is fully offline. Response time targets: live chat under 5 minutes, email under 6 hours.

For faster resolution, have the following ready before you contact support:
  • Your registered mobile number or username
  • A brief description of the issue
  • Transaction reference numbers (for deposit/withdrawal queries)
  • Screenshots of any error messages (for technical issues)
  • The date and approximate time the issue occurred
You do not need to share your password with the support team at any point — never provide it if asked.

Start by raising your concern through live chat or email so the support team can attempt to resolve it directly. If you are not satisfied with the response, you can escalate by emailing support@99ab.io with the subject line "Formal Complaint" — this routes your query to a senior support manager. Include your account details, a clear description of the issue and any previous support conversation references. Formal complaints receive a written response within 5 business days.

No. Never. 99ab support staff will never ask for your password, your full PIN or your complete card number through any channel — live chat, email, SMS or phone. If you receive a message claiming to be from 99ab and asking for your password, it is a phishing attempt. Do not respond. Contact us at support@99ab.io immediately to report it. Always access 99ab directly by typing 99ab.io into your browser — never through a link in an unsolicited message.

Why 99ab Built This FAQ Page for Pakistani Players

Anyone who has dealt with an unhelpful gaming platform knows the frustration: a question you need answered urgently, a support chat that connects after 20 minutes, an answer that does not actually address what you asked. That is not the experience 99ab wants Pakistani players to have.

This 99ab FAQ page was built by going through every support chat, every email and every complaint the team received from Pakistani players over the platform's history. The questions here are not invented — they are the actual questions that came up again and again. The answers have been refined based on what actually helped players resolve their issues versus what left them still confused.

Pakistan has specific payment realities — Easypaisa and JazzCash are how most people move money, CNIC is the identity document, PKR is the currency. A FAQ written for European players using SEPA bank transfers and passport numbers is not useful here. Every answer on this page is written with Pakistani players specifically in mind.

The search box at the top of this page is the fastest way to find what you are looking for. Type any keyword — "deposit", "withdrawal", "bonus", "Aviator", "self-exclusion" — and the matching questions filter instantly. If nothing comes up that answers your specific question, the live chat team is one click away, 24 hours a day.

Updated regularly: This FAQ is reviewed and updated every month. New questions are added based on what players are asking in live chat. If you find that something important is not covered here, let the support team know via live chat — player feedback directly shapes what gets added.

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Deposits and Withdrawals on 99ab — What Pakistani Players Need to Know

The questions around deposits and withdrawals come up more than any other topic in 99ab support chats. Here is the short version for Pakistani players:

Every transaction on 99ab is in Pakistani Rupees. There is no currency conversion, no foreign exchange markup and no hidden fee on the platform side. You deposit in PKR and you withdraw in PKR. The minimum deposit is Rs 500 — low enough that any player can get started without a large commitment. Withdrawals via Easypaisa and JazzCash land in your wallet in under 15 minutes for verified accounts.

The most common source of confusion is the difference between bonus funds and real money in your balance. When you receive a welcome bonus, your balance shows real money plus bonus funds combined. Bonus funds have a wagering requirement before they can be withdrawn. Real money can be withdrawn at any time. Your account dashboard shows both figures separately — always check which part of your balance is bonus and which is real before submitting a withdrawal.

The second most common question is about KYC. For most everyday deposits and withdrawals, KYC is not needed immediately. It becomes relevant for large withdrawals or when a compliance flag is triggered. If you complete KYC voluntarily after your first deposit, you will never experience a delayed withdrawal because of it later. It is genuinely five minutes of work that saves potential frustration down the line.

Important: All payments — deposits and withdrawals — must be made from accounts registered in your own name. Third-party payments are not accepted on 99ab for compliance reasons. Using someone else's wallet or card to fund your account can result in account suspension.

Getting the Most From Your 99ab Account — Tips from the Support Team

After answering thousands of player queries, the 99ab support team has a few observations about what separates players who have a consistently positive experience from those who run into problems repeatedly. These are not rules — just things that genuinely make a difference.

Complete KYC before you need to. The players who never experience withdrawal delays are the ones who completed identity verification in their first week. It takes five minutes and removes a potential bottleneck at the worst possible time — when you want your money quickly.

Read bonus terms before depositing for a bonus. Most bonus complaints in support chat come from players who did not check whether their deposit amount qualified for the offer, or whether the offer had already expired. Two minutes reading the Promotions page before depositing prevents most bonus problems entirely.

Keep your registered mobile number current. Your mobile number is the recovery method for your account and the receiving address for OTP codes and login alerts. If you change your number without updating your 99ab account, account recovery becomes significantly harder. Update your number proactively — do not wait until you are locked out.

Use the deposit limit tool before you think you need it. Setting a deposit limit is not a sign that something is wrong — it is how sensible players keep gaming fun for the long term. Set your monthly budget as a deposit limit and you will never have to worry about gaming affecting other areas of your finances. The tool is there for everyone, not just people in crisis.

The 99ab support team handles questions in plain, straightforward English — no jargon, no scripted non-answers. If something is not covered in this FAQ, ask via live chat and you will get a direct answer, not a form response.

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Still Have a Question? We're Here

Couldn't find what you needed in the FAQ? Reach the 99ab team directly — three ways, all available right now.

Live Chat

The fastest way to get a direct answer. Connect with a real support agent in under 5 minutes, any time of day.

Available 24/7
Email Support

For detailed queries, document submissions or formal complaints. Send to support@99ab.io — responses within 6 hours.

support@99ab.io
Account Notifications

Check your in-account notification centre first — many account queries (KYC status, bonus updates, withdrawal status) are answered there in real time.

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